Operations (Internal)

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Pre-projectAnalysisVisioning/StrategyStart-up/Initial InterventionsScale-up/Exit/Post Review
Why Important

Finding the right balance between flexibility and accountability in project design and measurement of results.

Why Important

Implementing team needs to be staffed, structured, oriented to systemic framework for continuous analysis and goal achievement.

Why Important

Vision drives the knowledge management process that allows for effective interventions and resource allocation when working in systems.

Why Important

To ensure tactics and tools used are consistent with the strategy and vision of systemic change.

Why Important

To continually manage facilitator resources by exiting and entering parts of the system with the best returns on impact, scale (both depth and breadth) and sustainability.

Knowledge Required
  • Pros/cons of detailed diagnosis prior to or post design
  • Writing proposal documents which apply system thinking and frameworks to project management requirements
  • Budgeting for knowledge management systems and staff development investments
Knowledge Required
  • Frameworks and tools for pulling systems apart (e.g., mapping)
  • Understanding informal and formal rules and resulting incentives
  • Understanding how rules are applied/enforced including systemic feedback (reinforcing and balancing)
  • Relationship analysis on competition/cooperation for upgrading
  • Integrating ongoing analysis in knowledge management and implementation tactics
Knowledge Required
  • Understanding the behavior change process including risks and opportunities
  • Understanding the change process from different roles an actor may take on (e.g., supplier or consumer)
  • Understanding the change process from the relationship and upgrading perspectives
Knowledge Required
  • Managing knowledge from different sources (observation and tracking data) and for different internal uses
    • Program: read/react to system changes, adjust plans, and use tactics like staff exchanges to foster internal knowledge flows
    • HR: job descriptions, salaries, assessment, capacity building plans
    • Admin: financial mgmt, line/staff management, setting culture of creativity and compliance
    • Communications: plan and products for different stakeholder – internal and external
    • Evaluation: use of a range of rapid response assessment and evaluation tools to investigate in more depth key questions or inconsistencies
Knowledge Required
  • Managing knowledge with a focus on exploiting leverage and managing momentum of system change
  • Tracking of resources linked to effectiveness of investments to system change
  • Use of various staff management tools to maintain and improve performance
  • Strategic investments in staff development depending on evolving systemic gaps
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